Returns & Exchange Policy
5 July 2025
At Yearplan, we want you to be completely satisfied with your purchase. We offer 30 days for exchanges and 14 days for refunds from the date of delivery. While we don’t legally bind ourselves to accept all returns, we genuinely care about your experience and typically accommodate legitimate exchange and refund requests made in good faith.
Exchange Policy (30 Days)
Exchange Window: You have 30 days from the date of delivery to exchange your item for a different product of equal or greater value.
Eligibility Requirements:
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- Items must be unused and in the same condition that you received them.
- Products must be in their original packaging with all components included, in best condition.
- You must include a copy of your original invoice or order confirmation.
- A receipt or proof of purchase is required.
Exchange Process:
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- Contact us at info@yearplan.me within 30 days of delivery.
- Provide your order number and reason for exchange.
- We’ll provide you with return instructions and arrange pickup if needed.
- Once we receive and inspect your item, we’ll process your exchange.
Return Policy (14 Days)
Return Window: Items may be returned for a full refund within 14 days from the date of deliver.
Eligibility Requirements:
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- Items must be unused and in their original condition.
- Products must be in original packaging with all accessories included.
- Original receipt or proof of purchase must be provided.
- Items must not show obvious signs of use.
Refund Process:
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- Contact us at info@yearplan.me within 14 days of delivery.
- Provide your order number and reason for return.
- We’ll send you return instructions.
- Once we receive and inspect your returned item, we’ll process your refund.
What We Accept for Returns & Exchanges
Defective or Damaged Items: If your item arrives damaged, defective, or significantly different from what was ordered, we’ll make it right immediately with a full refund or exchange.
Wrong Item Sent: If we sent you the wrong product, we’ll cover return shipping and send the correct item or provide a full refund.
Unopened Items: Products in original packaging and unused condition are eligible for returns and exchanges.
Product-Specific Conditions
Paper Products: Our planners and journals are made from quality materials. We cannot accept returns for normal wear, tears from excessive force, damage from moisture, rough handling, or pen ink that doesn’t work due to weather conditions or improper storage.
Wooden Products: Each wooden item features natural grain patterns, colour variations, and unique characteristics. These natural features make each piece one-of-a-kind and are not considered defects.
Gift Cards: Gift cards are non-refundable and cannot be exchanged.
Downloadable Software Products: Digital products and app features cannot be returned once accessed.
Items Not Eligible for Return
Several types of goods are exempt from being returned:
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- Products that have been used or tampered with
- Items damaged due to misuse or force (not due to our error)
- Items returned more than 30 days after delivery (for exchanges) or 14 days after delivery (for refunds)
- Sale items and promotional products marked as “Final Sale”
- Custom or personalised items
Partial Refunds
Partial refunds may be granted for:
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- Items with obvious signs of use
- Items not in original condition, damaged, or missing parts for reasons not due to our error
- Items returned outside the specified timeframe
Refund Processing
Inspection: Once your return is received, we will inspect it and send you an email notification about the approval or rejection of your refund.
Processing Time: Approved refunds will be processed within 7-14 business days after we receive your returned item.
Refund Method: Your refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Shipping Costs: Original shipping charges are non-refundable unless we made an error. Return shipping costs are the customer’s responsibility.
Late or Missing Refunds
If you haven’t received your refund yet:
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- First, check your bank account again
- Contact your credit card company – it may take time before the refund is officially posted
- Contact your bank – there’s often processing time before a refund appears
- If you’ve done all of this and still haven’t received your refund, please contact us at info@yearplan.me
Gift Returns
Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Items Not Marked as Gifts: If the item wasn’t marked as a gift when purchased, we will send the refund to the original purchaser.
Shipping Returns
Return Address: To return your product, email us and we will send you the most convenient location to send it to.
Return Shipping: You are responsible for paying return shipping costs. For expensive items, consider using a trackable shipping service or purchasing shipping insurance.
Our Responsibility: We don’t guarantee that we will receive your returned item, so please use appropriate shipping methods.
App & Digital Products Disclaimer
Development Notice: Our app features are continuously being developed. We cannot guarantee specific release dates or functionality timelines, as software development involves evolving requirements and testing phases.
No Claims Policy: We cannot entertain claims related to app bugs, missing features, or development timelines.
Goal Achievement & Outcomes Disclaimer
Personal Results: Your success with our products depends on your personal commitment and consistent use. We cannot guarantee specific results or accept returns based on goal achievement or outcomes.
For all types of refunds and exchanges, we might take some additional time in considering and making the decision. The decision made is entirely based on the discretion of Yearplan’s team. Additional time may be required for manufacturing, packaging and shipping the products. In some cases extra charges for covering manufacturing, packaging and shipping charges might be charged to the customer. In some cases the payment gateway fee and taxes might not be refundable.
Contact Us
For questions about returns and refunds, please contact us at info@yearplan.me
Need Help? We’re here to assist you throughout the return and exchange process. Our customer service team is committed to resolving any issues and ensuring your satisfaction with Yearplan products.
This policy is designed to be fair and transparent while protecting our business safeguards. All returns and exchanges are subject to inspection and approval.